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TOYOTA, LEXUS AND HINO SA CELEBRATE THEIR LEADING DEALERS
|Date: 13 Mar 2018
||Author Type: Press Release
|Author: Toyota SA
|Source: Toyota SA
- Toyota Dealer of
the Year: Michael Koberstein of Thekwini Toyota Westville
Close attention was paid to all the development programmes and this –
coupled with good business sense – proved to be a winning formula.
- Lexus Dealer of The
Year: Kevin Crowie of Lexus Fourways
This achievement requires dedicated efforts and a balanced approach that
is aligned to the new core philosophy of Lexus: Experience Amazing.
The Customer Experience in each category, including Sales, Service and
Parts were all above 98% for this year’s winners
Michael Koberstein and his team at Thekwini Toyota Westville were
recognised for their exceptional performance last year and were awarded the
coveted 2017 Toyota Dealer of the Year. This marks a first for this dealership.
This year’s instalment of the Toyota National Dealer Awards was held at the
Durban International Convention on 9 March 2018.
Awarded annually, the Toyota Dealer Awards are based on a comprehensive
set of metrics on which each dealer is measured throughout the preceding year.
These measurements include customer service, environmental protection,
financial performance and vehicle sales.
As Calvyn Hamman, Senior Vice President of Sales and Marketing, puts it:
“It is always a grand occasion when the Dealer of the year Award is a first
time winner. Thekwini Toyota Westville’s outstanding performance in 2017 is
clear proof that strong leadership and the correct staff make all the
Commenting on Koberstein’s leadership style, Hamman says: “The Dealer
Principal is empathic, warm and caring and is personally involved with all
areas of the business, resulting in a very innovative and highly motivated team.”
Toyota also recognised several dealers and dealer groups during the
prestigious event; including the coveted Chairman’s Achievement Award. The
latter was awarded at the discretion of Andrew Kirby – President and CEO of
TSAM – to MD of Mortimer Group, Rudi Seele.
“Mr Seele spent 17 years as Dealer Principal before relinquishing his
home dealership to take a more active role in managing the group he had
established. Thirty two years later, our recipient has nine dealerships
under his watchful eye. An extremely humble person with a delightful sense of
humour, his philosophy is simple 'look after your staff, in turn they will look
after customers who will then have no choice but to look after the company's
“We not only honour our recipient as a leader, mentor, Family person and
friend but we also pay tribute to his great contribution and vision to his
Group, the Motor Industry, and Toyota SA.”
Andrew Kirby applauded the
entire dealer network and all the evening’s winners for their contribution to
the company’s achievement of 38 years of consecutive market leadership.
- Hino Dealer of the
Year: Gansen Chetty of Hino Shelly Beach